CASE STUDY
Designated dispatcher increased efficiencies while reducing 1/3 of the underground electrical cost
Start Date: 2007
Project Location: Northern Illinois, rural and suburban locations
INTREN implemented the full planning, permitting, communications program (municipalities and customer base) and operational execution to safely replace the URD system including new cable and all terminations. To date over 6,000 miles have been successfully replaced.
- Efficiencies gained by programmatic approach
- Premiere Customer Experience – Customer Outreach program
- Post cards delivered to each homeowner regarding upcoming work with the reference number to expedite answers to any questions
- Met with and established relationships with over 235 municipals/cities
- Half Loop Design
- Provide savings to customer of over 1600 hours per year from designing radials and out of configuration loops
- Integration and synergies between cable replacement, faults, and boring departments
- Efficiencies gained by streamlining work between regions
- Introduced located services
- Increase safety and reduce costs
- Designated dispatcher increased efficiencies while reducing 1/3 of the underground electrical cost